PIRO Academy – invest in your self-education

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Why PIRO Academy?

Like every complex software, PIRO Fusion also requires a set of knowledge in order to set up and use its powerful features to their full potential. Software complexity means that even complex processes can be automated with a proper configuration, while the software useability for the end users will remain simple and easy to learn.
                                                                                         
This PIRO Academy will teach you how to configure the system and understand the back-end logic leading to a ready-to-use system. This is not a tutorial for the end-users; however, they can also benefit from it and deepen their system knowledge.
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Who could benefit from completing the courses?



  • Self-implementation: companies can decide to neglect the paid implementation service provided by PIRO, either because they are on a very tight budget or because they internally have skillful people with experience to start a self-implementation.
  • Customer project managers: working with PIRO project managers ensure that no details are missed. However, completing the courses for customer project managers will significantly shorten the learning curve. Meetings & testing will be more productive, and less user training will be necessary. Completing the courses is a proactive approach to the implementation, and we welcome this action.
  • End system users: while end system users are not always trained and facilitated to understand the back-end logic of the system, completing the courses will help them to make fewer mistakes. If they ask, “what does this other button do that we never use?” maybe it’s time to enroll them in PIRO Academy. It’s public and free to use.

Frequently asked questions

I don’t have access to any PIRO Fusion account. Does it make sense to complete the course?

If you are a spy from one of our competitors, then yes. Otherwise, no. PIRO Academy contains a massive amount of theoretical information. If you don’t have access to a PIRO Fusion account and you can’t configure and evolve the configuration as you learn about the features, this theoretical information will be almost useless.

I see that some of the screens in my Fusion are not the same as I see them in the video courses. What should I do now?

This can happen because our team is putting a lot of effort into optimizing the system (UX), and developing the UI. Some screens may be updated with the new UI, but that doesn’t mean the information you are looking for is not there. We never remove features or information fields, but it could happen that we have moved them somewhere else.

Can I use my PIRO Fusion user account to complete the tests?

Yes, feel free to use your account to complete the tests. The goal is not for you to learn the system functions by heart but to understand the back-end logic and the different scenarios you can configure.

I decided to go with self-implementation, but it seems I’m stuck. Can I ask for help from the PIRO team?

Please, contact our support or sales team to evaluate the situation. We always keep the paid project management option open, so you can purchase a few paid configuration hours (minimum 5 hours). This would be different from regular project management since the responsibility of the implementation would still be in your hand, but a dedicated project manager (PM) or project manager assistant (PMA) would “shadow” you and answer your questions.

We already use PIRO Fusion and I hired a new employee. Can I just sign him/her up for PIRO Academy to get training?

Yes, and no. We don’t close the door for anyone; however, this course might not be the ultimate solution for new employee training. There are two reasons behind this:
     1. this course might be too overwhelming and technical for such a user who has just started at your company
     2. this course is too generic, and your new employee would benefit more from internal training where your Fusion setup is presented rather than seeing how PIRO Fusion can be configured for different business scenarios.

I self-configured my PIRO Fusion account and started to use the system live. Can I ask for help if I encounter an issue?

Bugs can be reported to our support team, and they will create a ticket. It will be fixed and updated soon. Please note that it can turn out that the reported bug is not a system bug but a result of system misconfiguration. In that case, the free bug-solving procedure doesn’t apply.
To solve any non-bug issues, you need to have a Support Level Agreement. Contact our sales/billing team to ask for more information about the support packages we have.

What are the contact info if I need to contact your team?

Support: suppor@gopiro.com - (888) 245-1563 #2

Sales: sales@gopiro.com - (888) 245-1563 #1

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